What you can use to call is the stock Phone app that came with the software only. Once the phone begins running on safe mode, you won’t be able to use any app you added, called third party apps. To do that, you want to restart your device to safe mode. If nothing still works after trying to use another app, you want to check if a third party app is behind the trouble. There are many calling apps that you can find in Google Play Store so it’s up to you what to use. In case the problem is caused by a bug within the app itself and it can’t be fixed on your level, you should still be able to make a call using other apps. Follow the steps below on how to clear an app’s data: If a bug occured after this app had been updated, or if something was changed, this might help. This will return the app to its factory state. If nothing changes after clearing the Phone app’s cache, a follow up troubleshooting step is by deleting the app’s data. From a Home screen, touch and swipe up to display all apps.Follow these steps to clear an app cache on your Google Pixel 3 XL: If needed, tap App info before the app.Īnother way to troubleshoot the Phone app is by clearing its cache. Make sure to do that for each and every app you’re having a problem with. Sometimes, manually closing a problematic app is all it takes to fix a problem. If more updates are available, tap Update all.Apps with available updates are labeled “Update.”.Make it a point to install app updates whenever they are available. Like Android operating system, apps regularly need updates to stay in optimum shape. ![]() Make sure to set your Pixel 3 XL to automatically install updates so you’ll not miss anything. To minimize the chance of bugs from developing, you want to make sure that the software runs the latest Android version. Install Android OS updates (system updates)Īndroid evolves so new bugs and problems may happen from time to time. After that and your device still remains unresponsive, try the next solution. ![]() So, if it actually boots up, that would be the end of the problem but try to do it a few more times if the first try didn’t work. Unlike other devices wherein you have to press and hold a couple of keys, you only need the power button on Pixel phones and again, it’s hard-wired to respond to it. Press and hold the Power key for 30 seconds or even more and when the logo shows up on the screen, release it. Try rebooting your Google Pixel 3 this way: If the reason for the calling issue you’re having is temporary in nature, it may go away after a restart. If you haven’t tried this one yet, here are the steps that you can do:įorced reboot clears the RAM and refreshes the system in general. By manually forcing your Google Pixel 3 Xl to reboot, you’re basically simulating a battery pull, which, in older mobiles with removable battery packs, was an effective way to refresh the system. Sometimes, this simple procedure can fix bugs that developed after the system has run for a long time. Follow our suggestions below on what you can do to fix this issue. Solution: There can be a number of different reasons for this problem. Although we tried restarting the phone it didn’t work, and I couldn’t find anyone else with similar problems online. A video call app she uses to talk to my dad who lives elsewhere also turns her screen black, rendering it useless. First, whenever she answers a phone call the screen goes entirely black and she can’t access it until around 5 seconds after the call is ended. She’s already encountered some big problems with the hardware. My names Russta and my mom got the new Pixel 3 xl just a couple days after Christmas. Problem: Google Pixel 3 XL screen remains black after calls The screen should turn back on immediately though once the phone is nowhere near your face. This happens when the phone senses that your face is near the screen. By design, a Pixel device has a proximity sensor in front that causes the screen to turn black on calls. ![]() Basically, a Google Pixel 3 XL user wants help because the phone’s screen remains black 5 seconds after the call ended. While it’s perfectly normal for a phone’s screen to turn black during calls, a case mentioned below tells a slightly different story and one that requires intervention.
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